Privacy Policy

Velora Vehicle Logistics
Website: www.veloravehiclelogistics.co.uk
Email: info@veloravehiclelogistics.co.uk

Last updated: May 2026

1. Introduction

Velora Vehicle Logistics respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal data when you contact us, request a quote, use our website or make an enquiry about our vehicle logistics services.

By using our website or contacting us, you agree to the terms of this Privacy Policy.

2. Who We Are

Velora Vehicle Logistics provides professional vehicle logistics, trade plate delivery, dealership vehicle movement, auction collections and nationwide vehicle delivery services across the UK.

For the purpose of data protection law, Velora Vehicle Logistics is responsible for the personal information you provide to us.

3. Information We May Collect

We may collect the following information when you contact us, complete a form or request a quote:

Your name
Your phone number
Your email address
Your business name
Collection and delivery locations
Vehicle details
Preferred delivery dates
Information included in messages or quote requests
Any other details you choose to provide

We may also collect basic website usage information through cookies or analytics tools, such as pages visited, approximate location and device/browser information.

4. How We Use Your Information

We use your personal information to:

Respond to enquiries
Provide quotes
Arrange vehicle collections and deliveries
Communicate about bookings
Manage customer relationships
Improve our website and services
Keep records of enquiries and bookings
Comply with legal, insurance or regulatory requirements

We will only use your personal data where we have a lawful reason to do so.

5. Lawful Basis For Using Your Data

We may use your personal information where:

It is necessary to respond to your enquiry or provide a service
It is needed to prepare or carry out a booking
We have a legitimate business interest in managing and improving our services
We need to comply with a legal obligation
You have given consent, where consent is required

6. Sharing Your Information

We will not sell your personal information.

We may share your information only where necessary with trusted third parties involved in providing our services, such as:

Drivers or logistics partners
Insurance providers where required
IT, website or email service providers
Professional advisers
Legal or regulatory bodies where required by law

We will only share information that is necessary for the relevant purpose.

7. How Long We Keep Your Information

We will keep your personal information only for as long as necessary.

This may include keeping enquiry, quote and booking records for business administration, insurance, accounting or legal purposes.

When information is no longer required, it will be deleted or securely stored in line with our business requirements.

8. How We Protect Your Information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access or disclosure.

This may include using secure systems, password protection, limited access and trusted service providers.

No online system can be guaranteed to be completely secure, but we take appropriate steps to keep your information safe.

9. Cookies

Our website may use cookies or similar technologies to improve user experience, monitor website performance and understand how visitors use the site.

You can control or disable cookies through your browser settings.

For more information, please see our Cookie Policy.

10. Your Rights

Under UK data protection law, you have rights relating to your personal information.

These may include the right to:

Access the personal data we hold about you
Ask us to correct inaccurate information
Ask us to delete your information in certain circumstances
Object to certain types of processing
Ask us to restrict how we use your data
Withdraw consent where consent has been used

To exercise any of these rights, please contact us using the details below.